Shipping & Returns

Prices

Our prices are enduser prices per unit, and are valid for one item if not written otherwise.
Prices are indicated in Euros and orders will be accepted at the prices in effect at the date of shipment.
Prices shown do not include shipment costs, charged in addition and indicated before final acceptance of the purchase by the Customer.
Total payment is due at final confirmation of the order.
Because of the status of our small individual business (Befreiung für Kleinunternehmer - gemäss § 19 ABS. 1 UStG), it is not possible for us to deduce the V.A.T.

How do I proceed to payment?

We accept Paypal payments.
The Customer acknowledges that he has all necessary authorization to use this form of payment to Murimari once the order is processed.
The Company Murimari has the rights to refuse to ship an order if the Customer has not fully paid a previous order, or if this Customer is recognized to have litigation regarding payments.
The Customer is advised that Murimari cannot be held responsible for misuse by third-parties of the Customer's payment option.
Murimari keeps the entire proprty of the goods ordered until full payment by the Customer of his order, including all additional fees and taxes.

If you dont have any Paypal account, you can create one easily in order to pay on our Murimari e-shop with all security required.

When Will My Order Ship?

All orders are to be from the legal entity/parties the trading account was set up for. Purchase order received by e mail and accepted by the Customer constitutes an irrevocable acceptance.
Availability of goods being clearly stated on the e-shop, unavailability of any product shall never engage Murimari's responsibility.

If the goods ordered are available on stock, the shipment will follow in the next five working days after payment has been received by Murimari. The Customer will be notified via email about the imminence of the shipment.
In case a product ordered cannot be realized in an acceptable timeframe by the Customer (more than thirty days), mainly because of shortage of raw material, the Customer will be informed as quickly as possible and he will have the possibility to cancel his order.
Products will be delivered to the address indicated by the Customer when validating his order.
The Customer acknowledges that it is their full responsibility to maintain or advise the Company of any changes to any of the details relating to the trading entity and the trading account. Murimari cannot be held responsible for wrong information entered by the Customer resulting in delays or shipment errors. All additional expenses engaged for reexpediting the order will be entirely charged to the Customer.
Murimari could not be held for responsible in the event of delay, disturbance or another case carried by the shipping companies. Murimari will not carry any responsibility for all consequential damages, losses, damage or expenses, which could occur after purchase of its products. The Customer is responsible to check the state of packaging and in the event of damages due to transportation, the Customer must claim the damages to Murimari in two working days after reception of the goods.

Shipping Costs

Our standard shipping rates are computed using the calculated weight of your order. We offer actual cost shipping with Murimari: you pay exactly what we pay, with nothing added on.

Returns and Exchanges

We are happy to accept returns on standard orders within the first 15 days of your purchase but we do not accept returns on special orders. The Company will credit returned goods (value of the goods without shipment) only if they are in a saleable condition. Returned documents must quote the original delivery docket or invoice number and reason for return. Freighting costs for authorised returns are at the Customer's expense.
The Customer has the right to request credit for returned goods by payment or credit on Murimari's e-shop. Shipment costs are at the Customer's expense.